Tag Archives: User experience

Beyond Product Features – The Full Customer Experience

A guest post by Don Vendetti  I admit it.  I’m an online shopaholic.  My addiction started over a decade ago when Amazon delivered my first book right to my doorstep, painlessly and effortlessly.   From there I progressed to flowers, gift baskets, electronics, shoes, travel and… Continue reading

Pink-faced – and without product management?

The ongoing data loss travails of T-Mobile Sidekick customers, and the related Major Maalox Moments for the Microsoft Danger/Pink team, made us wonder about the role of Product Management for Danger/Pink:  Does the function even exist on the team?  Did anyone think to create a disaster plan or rollback plan?  And is someone… Continue reading