The ongoing data loss travails of T-Mobile Sidekick customers, and the related Major Maalox Moments for the Microsoft Danger/Pink team, made us wonder about the role of Product Management for Danger/Pink:  Does the function even exist on the team?  Did anyone think to create a disaster plan or rollback plan?  And is someone now thinking about how they will win back customers in the aftermath (or keep the partnership with T-Mobile alive)?

My guess is that we’ll be using some teachable moments from this saga in our Product Management training in the coming months.

 In the meantime, I was inspired to write this haiku:

Pink-faced
Sidekickers agree:
This is the biggest “oopsie”
since Nokia was king

Tags: User experience