You know the drill… a key customer wants you and their Account Manager to show up and present your latest roadmap, so they can see when they’ll be receiving their long-awaited products or enhancement requests.  Of course, you did that nine months ago, promising said enhancement requests would be delivered… um… last month.  Ahem.  “Yes, well, ...

In the circle of influence, what is your proximity to key executives or managers?  Do you have daily contact and/or rapport?  Or is your proximity infrequent, rare or non-existent?  If you struggle from a credibility gap, consider paying attention to the language that executives use.  Think of the executives who have influence over your product.  ...

Probably the best and the worst things about cross-functional teams are that they’re … cross functional. They’re great because you get all those functional experts working together to make your product more successful.  But the bad news is that each person on your team already has a full-time job, and making time to work on your ...

Is your popularity killing you? As a product manager, a great deal of your value resides in your customer, market and product knowledge, and so people should be seeking you out.  But if you find yourself fielding a lot of time-consuming and repetitive information  requests, consider the Product Info Binder.  This humble tool has the ...