The ongoing data loss travails of T-Mobile Sidekick customers, and the related Major Maalox Moments for the Microsoft Danger/Pink team, made us wonder about the role of Product Management for Danger/Pink:  Does the function even exist on the team?  Did anyone think to create a disaster plan or rollback plan?  And is someone now thinking about how they will win back customers in ...

September's 30-second survey asked about how product managers participate in the budgeting process.

Annual planning and budgeting is in full swing.  If you want to ensure that your 2010 business case is approved, keep in mind these three immutable facts…  1. Your business case can be “torpedoed” without your ever knowing why.  We’ve seen this happen a bunch of times.  Here’s one key to reducing your chance of getting the “Mystery ‘No’”: ...

In their September newsletter, pricing experts Holden Advisors began talking about what you need to do to be ready if recovery is indeed on its way.  They also talked about the issues with bringing your price levels back up if you’ve resorted to deep discounting on your high-value products over the last year.  As product managers, pricing is ...

Here’s an excerpt from the Sept. 14  Fortune Magazine article on Zipcars (”The Best New Idea In Business”) that I found thought-provoking: “Bill Ford believes that just about everything should be on the table:  letting customers bring their car back to their dealer, for example, to exchange it for a convertible for a trip to the ...